Looking for help?

contact us by email:
support@lifevac.eu

Or by phone:
+32 465 04 17 98

FAQ

When you use Lifevac, can it push the obstruction further down?

No. Thanks to LifeVac’s patented one-way valve system it’s simply impossible to push the obstruction further down while using it. When you push down the air doesn't pass through the mask. Instead, air goes out through the side of the one-way valve. When you pull up again, it creates the suction effect needed to safely clear an obstruction in a choking emergency.

Can LifeVac damage the lungs and body of a choking victim?

No, LifeVac has been independently tested and is proven to be 100% safe to use. The place, push, and pull motion only creates the necessary amount of suction needed to remove the obstruction and does NOT cause damage to the lungs and body of the choking victim.

To illustrate this further, LifeVac has a suction volume of 200ml. If you compare this to the volume of a lung, which, after completely exhaling, is 1200ml, you can easily see that LifeVac only uses the suction force needed to remove an airway obstruction.

After saving 2263 lives with zero negative cases, we can confidently say it’s safe to use.

Does LifeVac have medical evidence behind it?

Yes, LifeVac can proudly say it is the only airway clearance device or suction device with independent medical testing, peer-reviewed medical publications and medical abstracts proving safety, effectiveness and lives saved.

Can LifeVac be used more than once?

Yes and no... LifeVac can be used multiple times if the obstruction is not dislodged on the first application.

But the LifeVac device is a one-time-use-only apparatus. LifeVac should be replaced after use in a choking emergency.

There are two main reasons why we replace the LifeVac unit after it has been used:
1. To avoid a damaged LifeVac.We don’t know how the LifeVac unit has been handled during a panic situation.
2. For hygienic and safety reasons. We don’t know how the LifeVac was cleaned after a choking emergency. When cleaned incorrectly or with certain cleaning agents, this might cause damage to the device.

That’s why we choose to replace every unit that has been used with a new one for FREE. If you’ve had to use LifeVac in a choking emergency and it has saved the victim’s life, please contact us at contact@life-vac.eu to fill out our Saved Life Report. After contact is made, we’ll gladly send you a brand new LifeVac free of charge.

I placed an order but have not received a confirmation email

If you have ordered but have not received any email or tracking link. Please check your SPAM/junk folder first. If you still can't locate the email, reach out to us at support@lifevac.eu for further assistance.

How can i track my packpage ?

To track your package, please refer to your order confirmation email and click on the tracking link provided. If you can’t find this email, kindly check your spam or junk folder. Should you still face any issues, please reach out to our support team for assistance.

I want to return my product

We’re sorry to hear you want to return LifeVac. Please be aware that if you've come across a LifeVac offered at a cheaper price elsewhere, there's a high possibility it is a counterfeit. Counterfeit versions simply do not work. Read more about it here.

Our return policy allows returns within 14 days of receiving your product. To qualify for a return:

• The item must remain unopened and in the condition you received it.
• LifeVac Box seal is not broken.
• Masks are unopened.


To start a return, you can contact us at support@lifevac.eu. If your return is accepted, we’ll send you the return address, as well as instructions on where to send your package.

Items sent back to us without first requesting a return will not be accepted.

Note: All return shipments must be shipped back to our facility in Belgium. The customer is fully responsible for the costs and safety of return shipping.

Support Form

  • Contact Information


    Life Tools VOF

    Lіеrѕеѕtееnwеg 87a B1 2520 Emblem

    BE 0788 687 501


    Email: support@lifevac.eu


    Phone number: +32 465 04 17 98